My card keeps getting declined, i have tried different card and different payment methods like google pay to no avail, pls advise
Hi
I have checked your order logs on our system and all that its showing for us is that “Payment provider declined the payment, please use a different payment method”
Our payment system incorporates stringent gateway rules designed to enhance security and protect your personal information. Occasionally, these rules might lead to declined transactions, often due to reasons such as address mismatches or other verification failures. Rest assured, this is a common industry practice aimed at safeguarding your financial details.
Initial Steps for Troubleshooting:
Before exploring alternative payment methods, we suggest reviewing the following aspects of your payment information:
- Billing Address Verification: Ensure that the billing address you entered matches exactly with the one associated with your credit card. Mismatches in this information are a common cause for payment decline.
- CVV Number Accuracy: Double-check the CVV number (the 3 or 4-digit security code on your card). An incorrect CVV can lead to transaction failure.
- 3D Secure (3DS) Authentication: Confirm that the 3DS authentication is completed correctly, if prompted. This extra layer of security requires you to authenticate your transaction, often through a password or a code sent to your phone.
Note: If your card does not support 3DS authentication, we regret to inform you that we are unable to process the payment depending on the amount due to our security compliance requirements.
Alternative Solution: Using PayPal for Payment (No PayPal Account Required):
If the above steps don’t resolve the issue, we recommend using PayPal, which offers a secure and convenient payment method. You can use your credit card through PayPal without needing an account.
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Kind Regards
Alex
Unmanned Tech Support
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