Order Number: 699471
Product Name: Geprc Cinelog35 V2
Brand: GEPRC
i bought the GepRC CineLog35 V2 from you, i soldered on a elrs and tested it and all was fine while setting the drone up… used the smoke stopper to chech everything was ok. plugged in the battery and i think the board has blown as lots of sparking and smoke… can i send this in to you for fixing please…
thanks
nothing done
Thank you for reaching out to us.
We understand that you are experiencing issues with your flight controller after soldering and are concerned about potential damage to the board. A fault like this is most likely caused by a short circuit. To assist you further, could you please send us some more photos showing your soldering and wiring on the flight controller? It seems that these were not included in your initial message.
Once we have these photos, we can discuss the situation with GepRC to see if they can agree to a replacement under warranty or if they need any additional information.
Additionally, could you please confirm the type of battery you were using when you encountered this issue?
We appreciate your cooperation and look forward to resolving this matter for you as soon as possible.
How would you rate our customer service?
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Can I just send this into you as you will get a better look at what the problem is… Its all packed up and ready to send in…
Needs fixing regardless of whos fauld it is…
thanks
Hi, an issue like this is often caused by a short, and since you’ve already soldered onto the board, we need to check this and confirm all the connections before we can return it. If we provide the photos as they are to Geprc, they will reject any warranty as they will say the issue is caused by soldering.
This is why on all the product pages, we request our customers to test everything first under USB before soldering to ensure it’s working as it should. If something has a factory fault, it will show up before soldering. After soldering, it’s a lot harder to get manufacturers to agree on replacements unless you can show that it’s all been done correctly.
Should you not wish to provide this, I can send a request over to Geprc, and we can see what they say. However, it’s more likely for them to issue a replacement if you can show that it was all soldered correctly and to a high quality.
Repairing this FC is possible, but given the time and cost, it’s actually going to be cheaper to buy a new one.
Hi
I hope you’re doing well.
Thank you for your patience while we reviewed your case with GEPRC. Unfortunately, GEPRC has determined that the issue with your product is due to some solder splatter near the receiver connectors, which they believe is not a factory fault. Please see the attached image for reference.
Because of this, GEPRC is not willing to replace the item under warranty at this stage.
However, we understand that this is frustrating, and we want to help as much as we can. If you can provide any additional information or context about the issue, we can continue to advocate on your behalf and try to get this resolved. While it may be unlikely, we are still here to support you in any way we can.
Thank you for your understanding, and please let us know if there’s anything else we can assist you with.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
It’s what I expected to be honest, we have only just started tinkering with drones and soldering so it probably was our fault.
Would I be able to send it in and have a new board fitted please.
I know you are busy so whenever is fine with me.
Thanks
Hi
I am sorry but at the moment we have a big backlog of build work we are doing, so it will probably take around 4 weeks before we can start this repair. And it will be around 2x engineering fees to complete the rebuild. But if this is something you are ok to wait for, please place the order via our website here https://www.unmannedtechshop.co.uk/product/engineering-drone-build-customisation-fee/ and let me know the order number so we can book this in.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi Darren
We have received your drone. We have sent a email to you that was on the engineering Fee order. could you please reply to it so we can proceed with the repair.
Important Note: We are currently working on a complete overhaul of our back-end support and IT systems to provide faster and better services. Please be aware support may be slower at present as a result - we sincerely apologise for any inconvenience!
We will respond to all emails ASAP.
All the best,
AJ
Unmanned Tech
Yes, please proceed.
Hi
Just to update you on this, because the FC is completely dead we have not been able to complete a full test of things like your motors/receiver etc… but its unlikely that they have been damaged. So to proceed we will need to charge 1x Engineer fee to replace the FC + the cost of a new GepRC F722 45A AIO FC (£97.35), and this should allow us to get everything replaced. Once its built we will load thee stock factory defaults onto thee drone and ensure the motors are working, and check the LED’s on the reciever are working correctly. However if you need us to do a flight test/ check receiver binds etc… then we will likely need to charge an extra engineering fee for this, but we will let you know incase the rebuild goes much faster than expected. It will take around 1 week to get the new FC in stock, along with around 1 week to fit the rebuilt into our schedule.
If you are ok to proceed with this, please let me know and I can send you an email with the new invoice for the work to be done.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi, yes I do want this doing please but I have already paid for two engineering hours like you said in an email you sent me, I printed and put the receipt in the box with the drone.
Thanks
Sorry I missed that, in that case we will get started as soon as we get the new FC and will send you the invoice for that once its all done, as if we can get it done within 1h,-1.5h we can use the second engineering fee, or part of it towards the replacement FC.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
That would be great, thank you!
Sorry about thee delays with this, but getting thee new FC is taking abit longer than expected, I should have an update for you next week about this!
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
No worries, thanks for the update!
Any update on this yet thanks…
Hi, we are still waiting for the FC to arrive from GepRC, I have sent an update now to see when we can expect it and I will let you know!
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Ok, thanks for the update.
The goods are on the way to us so should arrive next week, just had confirmation from GepRC that its been shipped out now!
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.