Order Number: 695401
Product Name: Ex900
Brand: flywoo
i ordered the following
2pcs Explorer 900mAh HV 15.2V 80C 4S1P Lipo Battery Pack - XT30
But you shipped a single battery, 1 battery in 1 box
Hi Tim,
Please accept my sincere apologies for this - I’ve taken a look into the cause of this issue and have found that it’s due to the listing being incorrect rather than the product itself.
Please note, the listing has already been updated to correctly display item correctly.
These batteries were incorrectly listed as a pair, but at the price of a single unit. You should be able to see this reflected in the updated listing (which maintains the same price as before, but is only for a single unit), and additionally reflected on the pricing for a pair of these batteries on Flywoo’s own site here; https://flywoo.net/products/explorer-900mah-hv-15-2v-80c-4s1p-lipo-battery-pack-xt30
I understand that this may not be suitable for you, and as such you are welcome to return the batteries back to us for a full refund if desired. If this is the case, please let me know and I will provide you with further details on how to arrange the return ASAP.
I am truly sorry for this error, this is not the level of service we aim to offer and the cause of the mistake has been identified and dealt with so that it cannot be repeated in the future.
If you have any questions or concerns, please do feel free to ask and I or one of the team will get back to you again ASAP.
Best regards,
Cameron
Unmanned Tech
Hi I will keep the battery.
I order quite regularly from your store, could you not at least offer me a discount code for my next purchase.
Thanks
Tim
Hi again Tim,
Given our error in this case, I can offer a £5 refund against your existing order, or if you would prefer, I can provide a £5 store credit code to your email address. May I ask which would be most suitable for you?
Thanks!
Best regards,
Cameron
Unmanned Tech
Hi a store credit code will be great
Thanks
Tim
This has been arranged for you now!
Kind Regards
Alex
Unmanned Tech
Join our community at dronetrest.com, or on Discord.
This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.