Order Number: #692148
Product Name: Gamepad For Jetracer Ai Kit
Brand: Gamepad
Gamepad does not come on. I have followed the instructions in the User Guide
I have changed batteries twice
Hi there,
Please accept my sincere apologies for the hassle with this and the wait for a reply. This isn’t an issue we have faced before so we reached out to the manufacturer for some guidance. They’ve responded with the following;
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Hello Dear
Pls press the home button to see if the light flashes, confirm that the battery is a No. 5 battery, and if you have a multimeter, check if the battery voltage is normal.
Make sure to turn on the switch of the handle, otherwaise the gamepad will not respond. (image attached)
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Are these things you can check and report back on? We’ll await your reply and move forwards from there - apologies for the hassle!
If you have any additional questions or concerns, please do feel free to ask.
Best regards,
Cameron
Unmanned Tech
Hi,
I have done all of the suggested checks, however the game pad is still not coming on.
Kind Regards
Thanks for that, can you send a quick photo/video showing the voltage of the battery in the controller? As the manufacturer is saying that they have never encountered such an issue with the controller before, as they always test them during product kitting. Once we have this info we should be able to get a replacement authorised for you, or possible figure out what the cause of the issue is. Can I also double check you have double checked the switch on the back of the controller is in the correct position?
If you power the controller via USB power, does it power on then?
Kind Regards
Alex
Unmanned Tech Support
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