Order Number: UT-697021
Product Name: L01-13-Rtr
Brand: LDARC
my son has played with thus for 1 day but it only runs 2 wd not 4 wd
Hi
Having had a quick look at the video, it looks like the front driveshaft has come loose, so all that you need to do is re-slot the two parts of the drive shaft joint together (ball and socket joint) and it should resolve your issue:
Please let me know how you get on.
Hi Alex,
Ive tried to connect these pieces for about half an hour but it seems impossible.
It might help if you remove the body from the chassis. Otherwise if you think there is any part missing (as its hard to tell phone the photo you set originally), please let me know as I can chase this up with the manufacturer to see if we can get the replacement parts for you
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hey look I bought this ready to run and my son cant use it after 1 day of playing with, so id like a refund please
This sort of damage is usually considered user error once the item has been used, as it has been damaged as some event happened to cause excessive force on the driveshaft to cause it to detach. This is a design feature to try and avoid any plastic parts snapping. However if you feel that this is how the unit arrived with some damage, please return it back to us and we can get it repaired/replaced for you under warranty.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi Alex thank you. How do I return it ? Can you send me a label as its got a battery ?
Please see returns here - Returns - Unmanned Tech Shop You can create a label from that page.
Its ok to return the order with a battery as its inlduded with the product/build into the product. Its only an issue when sending loose lithium batteries in the post. Please see Prohibited goods - items you can’t send through the post (royalmail.com)
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.