Hi i was wondering if i can chase up a order through this email thread my order no. 709151 i ordered it on the 28th and paid for guaranteed nwxt day delivery it just says processing
Hi, sorry about this, looking at the order it seems that you placed a pre-order/backorder for the items in the order (since this is a public forum I will not go into the specifics, so if you need to chat more please contact us via our website).
But I would also like to add that for the particular item you ordered we did have some stock sync issue where our warehouse software send an update to our store to say the item was in stock for around 3-4 hours, and we had a few customers order your item without the site saying that the item is actualy a backorder/preorder. So I suspect this is the case in your situation.
We do have more items on stock and your order will be shipped as soon as the new stock arrives (should be next week), it will then be sent out using special delviey like you paid for. However, if you prefer to change thee shipping method just let me know and I can do this and refund the shipping costs for you! Alternatively, if you prefer to cancel the order, then also just let me know and I can arrange that too.