Order #713436 - Dji O4 Air Unit - DJI 04 video jitters wobble and complete video feed loss

Help Unmanned Tech
1

Order Number: 713436
Product Name: Dji O4 Air Unit
Brand: DJI
Hi,
i have been having extreme jitter

random connection loss from the start of buying this o4
i have given it time and tried everything nothing works
please get dji to refund or fix the issue

[Order #713436]

regards
I have mounted remounted the o4 board on two drones

I have hard mounted and soft mounted the camera

I have used official mounts and tpu mounts

I have made all wires stop from touching the drone

Nothing works

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2

Hi Muhammad good day,

I can see what you mean, from the video, why do you think it is the O4?

To me it seems like a mechanical issue or a PID tuning issue. Is this a stock tune?

All motors, arms, the frame and your stack is securely bolted together?

Else again, possibly PID, it could be P or even I term.

Regards,
David

Unmanned Tech Support

3

I have tried this on two drones with similar results

Meteor 75pro
Baby ape 2

4

Hi good day Muhammad,

Hmmm, I’m a little stumped on that one then. DJI have advised us to direct any product queries directly to them. Their official directive is given below for refernce.

DJI have asked that we direct all technical questions directly to them directly as they have technical support agents available 7 days a week to assist you via live chat, phone support, or ticket based support. If they cannot resolve your issue remotely they will assist by arranging to get the product replaced/refunded via their UK/EU repair centre local to you (including sending you a prepaid postage label).

You can find all their support contact information via the DJI app, or you can contact them directly:

  • Phone support +44 2076603037 Mon-Sun 8:00 - 16:00 (UTC+0)

  • Live Chat - https://support-chat.dji.com/?channelKey=eu_sp1&lang=en&from=supportpage

  • DJI Support page - https://www.dji.com/uk/support, scroll down to product support and select your product for more help.
    That said we are still more than happy to help you if you prefer to deal directly this us, we are only suggesting you talk directly with DJI rather that us acting as the middle man. Also if you do have any issues or frustrations dealing with DJI, please let us know so we can step in and talk with DJI on your behalf.

Hope this helps.
If there is anything else I can help with please do let me know.

Regards,
David

Unmanned Tech Support