Order Number: #715092
Product Name: Product total Iflight Chimera7 Pro V2 Hd 6s Long Range Quadcopter W/ Dji O3
Brand: iFlight RC
Warranty Replacement Request – Motor Failure and Crash
Dear Unmanned Tech Support Team,
I am reaching out regarding an issue with my drone, which appears to be a manufacturing defect.
During a flight at a low altitude of approximately 1–2 meters, one of the motors suddenly stopped working, causing the drone to crash. When I approached the drone, I noticed smoke coming from it and a strong burning smell, indicating a possible short circuit.
Given these circumstances, it seems to be a factory defect, and I kindly request a warranty replacement or repair. Please let me know the next steps and any information you may need from me.
Looking forward to your prompt response.
Best regards,
Andrei Tustanivschi
Hi Andrei good day,
I’m really sorry you are battling with your Chimera.
Do you have any DVR or logs from this flight?
I can send this through to iFlight to get there feedback.
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
Hi Andrei good day,
Would you be able to send us a private Youtube link,or even a platform like imgur.com might be easier for you?
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
HI David, this is the link to you tube
many thanks
Hi Andrei good day,
Thanks for taking the time to send us DVR of your flights. From the 2 videos I watched, everything seems absolutely perfect. Video is crisp and clean, there is no vibration and the drone doesn’t seem to be doing anything wrong.
Could you send us video from the flight where the drone just fell out of the sky?
If I send either of these videos to iFlight they will tell me the drone is working perfectly.
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
Hi David, that’s it, at the end of the video, you can see that the connection was lost and the video is no longer there, I added the following video where the motor no longer starts and turns over when turned on
Hi Andrei good day,
I have sent through the video , photo and description you have sent me, I’ve asked one of the iFlight engineers to have a look through everything and advise us on how to proceed.
As soon as I hear back from them I will update you.
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
Hi David, a little update about my case
Many thanks
Thank you for that video, it really helps show us what the issue is clearly, I have sent this over to Iflight to request a replacement ESC as I think that is where thee issue is, and I will update you as soon as we hear back. If we do not have any updates within a few days, we will escalate this case further to get it resolved for you!
1 Like
Thank you for the update! Have there been any updates from iFlight regarding the ESC replacement? It has been a few days, so I wanted to check if there has been any progress on this matter. I would appreciate any information you can provide!
Thanks
Hi, is it any updates, I’m planning to go on holiday and the plan was to buy this drone and to use there, but for the moment this story taking too long and not looking for this to happen.
Is it any chance to force this process a bit more.
Many thanks
Hi Andrei good day,
I do apologies for the lengthy delays here, trying to communicate with iFlight has been a little slow.I am still speaking with them regarding your case.
If I don’t get a response by the end of the day I will speak with my boss.
Again, I do apologies for the delay.
Regards,
David
Unmanned Tech Support
1 Like
Hi David, do you have any updates for me?
Thanks
Hi
Sorry about the delays in getting back to you, Iflight are not willing to accept that the issue is 100% a factory fault, but rather could be something related to settings, or motor jamming. So they are willing to offer a replacement ESC at 50% discount. We can cover thee remaining discount as a gesture of goodwill for yoou. So if you would like to take us up on this, please let us know when you place your next order so we can get this sent out to you with that, otherwise you can create an order for this return shipping item and let me know the new order number so I can get that ESC added for you.
Also please confirm the exact model ESC you have in the version of Chimera7 Pro you have just so I can confirm we send you the correct one, as they have changed a few times over the lifecycle of this drone.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi,
Thanks for the respond.
I just made an order #:718371 on Friday 21.02.25, you can add ESC, the
iFlight Blitz E55 2-6S BLHeli32 4in1 ESC.
Many thanks
Hi
I was not able to catch your order before it as shipped today, but I have created a new shipment for the replacement ESC, so that will be sent out to you either later today/tomorrow as a second shipment.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
