Order #719778 - Betafpv Matrix 1s Brushless Flight Controller (5in1) - The ELRS is bricked, stock out of the box

Help Unmanned Tech
1

Order Number: 719778
Product Name: Betafpv Matrix 1s Brushless Flight Controller (5in1)
Brand: BetaFPV
ELRS doesn’t go Into WiFi mode and is stuck in bootloader. Yet when I try to flash it it fails. I have tried a variety of methods and even reached out to BetaFPV who have said the board is a faulty FC.
I’ve reflashed betaflight, tried uart flashing and followed all guidance from the official ELRS website. The ELRS still stays in bootloader. After this I contacted BETAFPV support, and they verified the board as a faulty FC.

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2

Hi Dylan good day,

Thanks for reaching out to us!
Sorry to see you ares struggling with your AIO.

Can you please send me the ticket or reference number you got from BetaFPV, so I can quote that and get this sorted out for you?

Hope this helps.
If there is anything else I can help with please do let me know?

Regards,
David

Unmanned Tech Support

3

Hi DroneTrest

Yes, my betafpv support number is
[97216]. Many thanks,

Dylan

4

Hi again,

I have a screenshot here if that helps!

1000050631.jpg1080×1816 214 KB

Thanks for your help so far!

Dylan

5

Hi Dylan good day,

Thanks for reaching out to us!

I have sent through the ticket number and details you have sent through to us, I explained the issue and your contact with them already. I have asked them to advise on what we can do here.

As soon as I hear back I will update you.

Hope this helps.
If there is anything else I can help with please do let me know?

Regards,
David

Unmanned Tech Support

6

That’s great, thank you very much.

Dylan

7

Hi Dylan good day,

I just wanted to let you know, I haven’t forgotten about you, I have reached out to BetaFPV via email and wechat and I’m battling to get any feedback on the fault you raised.

As soon as I hear back I will update you.

I do apologise for the delay.

Hope this helps.
If there is anything else I can help with please do let me know?

Regards,
David

Unmanned Tech Support

8

Hi Dylan good day,

I have only managed to get a couple of sentences out of BetaFPV via Wechat, but their assistance here has not been great thus far. I will sort this out separately with them.

In the meantime, please can I get that AIO back from you so I process your refund/replacement. Please can you return the unit along with original packaging, manuals, paperwork and any other accessories included in the box.

An RMA (Return Merchandise Authorization) has been created for your order.

You should receive an email shortly at the address associated with your order. This email will contain:

  1. Your RMA number

  2. A link to our RMA form

  3. Instructions for completing the return process

Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.

Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread.

Regards,
David

Unmanned Tech Support