Order Number: 719788
Product Name: Radiomaster Boxer Crush Blue
Brand: RadioMaster
The throttle axis is scrappy and not smooth. It’s also inconsistent through the axis.
Havnt tried to do anything yet to it.
Hi good day,
Thanks for reaching out to us!
Do you mean the ratchet is engaged on the throttle stick or does it feel like there is something caught or binding inside the radio?
Regards,
David
Unmanned Tech Support
It’s just really scratchy throughout the whole axis. It’s also not conistant. Don’t believes it’s the ratcheting.
Would it be possible to open up the radio, as there is a ratchet/tension adjustment on that where you can increase and decrease the ratchet feel/tension of the radio.
I could not find a video specifically for the Boxer Crush, but this video will explain the process as they are all very similar:
If you have any other questions, or still have issues please let us know!
That will void warranty but I can do that. But I don’t see how it would have been ratcheted just by me using it.
Hi Good day,
I had a look at your order, your Boxer comes with AG01 gimbals, which are top of the line. There is an option on these to engage or disengage the ratchet on the throttle and also to increase and decrease the friction on the stick to make it looser or stiffer.
I’ve attached the manual for your controller which shows you exactly how to set-up all the adjustments on you gimbals. The majority of these can be done from the front of the radio through the gimbals without removing the rear cover.
The two videos below are also really valuable references for both the radio and the gimbals, and explain everything there is to know about your gimbals:
https://www.youtube.com/watch?v=8Pgn2rkC7HI
https://www.youtube.com/watch?v=K8aRgndgyp0&t=10s
Hope this helps.
If there is anything else I can help with please do let me know.
Regards,
David
Unmanned Tech Support
(attachments)
BOXER_1.pdf (848 KB)
I’ve tried everything and it’s still not smooth and scrapey throughout the axis. Tightened and untightened all bolts nothing fixes it.
Hi good morning,
Could you take a short video of this scraping stick? I can send this to RadioMaster and ask them for assistance, they are really good with their tech support, we should get this sorted out quite quickly.
Regards,
David
Unmanned Tech Support
When I attach the video and send it it says the email is too large and won’t let me send it. So had to use streamabke links
Hi
Just to update you, we are still waiting for some feedback from Radiomaster about this, but once we hear back (should be later today/tomorrow) we will be able to set the next actions, either via a return/replacement, or a solution to what is causing the problem.
Thanks for your patience.
Hi Good morning,
Radiomaster sent us some feedback, they seem to believe it is the throttle gimbal damping plate. if you remove the rear cover (4 screws) for the radio you will see the damping plate for the throttle gimbal on the right as indicated by the blue arrow below. Unscrew the left tab of the damping plate which engages the ratchet for the throttle stick. This will make the throttle smooth, so it does not click into well defined notches. This is a feature used mostly by fixed wing pilots, but is not really useful in FPV, as we need a greater degree of throttle control with less resistance.
Hope this helps.
If there is anything else I can help with please do let me know.
Regards,
David
Unmanned Tech Support
Ok I will try that tonight. If that doesn’t fix it will I still be able to get the replacement though since that would voice warranty?
Completely remove that and pulled it up so it’s not making any contact and it still feels scratchy.
Is there any chance you could just send me out a replacement gimbal or would I have to send the entire radio back to you?
Also the bar on the right is the ratcheting and the one on the left is tension.
Hi good day,
I’m not entirely sure what the issue is here, so we would need the complete radio back to have a look and see what is going on.
Let me know what you would like to do and I can action that for you.
Regards,
David
Unmanned Tech Support