Order Number: 722977
Product Name: 1 Of The 3 4s 1500mah Batter
Brand: CNHL
The battery does not hold any charge and does not even show up when I plug it in to my charger
Hi Will good day,
Sorry to see you have had this issue with this battery.
Can I please ask if you can follow the below guide and provide us with clear photos as per the requirements. This is a manufacturer requirement for processing issues like this. Once I get those back I will try and process this for you as quick as I can.
Problem: Brand new Lipo battery had a dead cell (overall voltage significantly lower than advertised) or once of the cells have a low voltage (more than 1-2 Volts)
Warning: If you suspect your battery is faulty do not use or attempt to charge your lipo, doing so can void any warranty or potentially be dangerous
Lipo batteries are considered consumable items and do not have the same 180 day warranty as our other products. That said if you receive a lipo that has a dead cell or a cell that has considerable lower voltage within 7 days of receiving your order we will be able to help.
Solution: Please contact us within 7 day of you receiving your order and include the specific photos showing the issue and we will be able to get the issue resolved for you. After the 7 day period it is assumed that you have already used the product and cannot offer any refunds/replacement.
Photos/Info that we need in your email:
Photos we need in order for a manufacturer to accept a warranty claim
- Your order number, and battery that was ordered.
- Photo showing the battery individual cell voltages so we can see which cell is faulty as shown below.
- If the battery itself has a barcode/QR code (such as Gensace Batteries) please include a photo showing this as we need this to track which batch the battery was from. Examples shown below:
Please collect this info and send it to us in an email and we will get the battery issue sorted for you (either a refund or replacement depending on the product brand dead cell policy)
Hope this helps.
If there is anything else I can help with please do let me know?
Regards,
David
Unmanned Tech Support
Order number is
order #722977
As you can see the battery does not show up or provide any reading this charger definitely works as I used it for the others
Can not see any number or bar code on the battery
Thanks
Hi good day,
Thank you for the updated photo. I have sent this along with your previous description through to CNHL and have asked them to assist us.
As soon as I hear back I will let you know what their feedback is.
If there is anything else I can help with in the meantime, please do let me know.
Regards,
David
Unmanned Tech Support
Hi good day again,
Would you be able to send me clear photos of the top, bottom and sides of the battery so CNHL can see barcodes and pack details.
CNHL are happy to assist they just need clear photos for reference.
The guide I sent previously will show you what is required.
Regards,
David
Unmanned Tech Support