Order Number: UT-689358
Product Name: Eachine Ev800d
Brand: Eachine
This is a replacement product I got for a faulty product. This time the goggles don’t power on without plugging in the charger, when the charger is removed they turn off. I left them to charge for a while incase they were just low battery but they still didn’t turn on. They have been safely stored and have not been damaged in any way
Tried leaving them to charge
Opened them up to see if there was any obstruction
Tried turning on with charger plugged in, them taking it out
Sounds like maybe the battery is not working correctly after some time. I will talk with the manufacturer and let you know once we hear back from them once I hear back as I suspect the will have some questions to figure out what the source of thee issue is, as we have been selling these goggles for a few years and while this issue does occur, its rather rare…
Hello Lee,
We’re truly sorry for the frustration this situation has caused. It sounds like you’ve taken every reasonable step to troubleshoot the issue with your replacement goggles, and I apologize for the hassle.
We just received a reply from the manufacturer that there is an issue with the goggle. To make this right, we’d be happy to offer you two options:
- We can send you a new pair of goggles
- We can process a refund instead.
Please let us know which option works best for you, and we’ll make sure it’s handled promptly.
Thank you again for your patience and understanding. We appreciate the chance to assist you
How would you rate our customer service?
Best,
Isel 
Unmanned Tech
I would like a refund please
We have now issued the refund for you as store credit, as we are only able to offer cash refunds up to 180 days after we receive payment.
If you have any questions or concerns, please let me know.
Kind Regards
Alex
Unmanned Tech Support
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