Return - your support is bad

Help Unmanned Tech
1

Order Number: 696052
Product Name: Runcam Split-H Hdmi Camera
Brand: RunCam
I want a return, i posted a ticket 4 days ago

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2

Hi there,

I am truly sorry for the delay with your ticket! May I ask if you can provide me with a reference number (if available) for your previous ticket so I can look into this for you ASAP?

For us to process a return for a used/soldered item, I’m afraid I need to request a few things first. I’ll list them below to save time with back-and-forth messages;

  • A description of the issue you’re experiencing

  • Clear images showing any and all solder points and wiring in detail

  • Your order number (you’ve already provided this, no need to send again!)

  • A short video (it can be uploaded here or elsewhere, we either need a file or a link) or clear images demonstrating the issue you’re experiencing

Please can you provide the above so I can start to get this processed for you and hopefully resolved as soon as possible?

Thanks in advance! If you have any questions or concerns, please do feel free to ask.

Best regards,

Cameron

Unmanned Tech

3

Hi Cameron, thanks for the reply and sorry for being so push but I have to have a solution to this for an event this weekend.

I’m 99% sure the item is faulty after speaking to other on a few FPV discord forums.

Here is the initial support request -No video out via video out pad
Would really appreciate a quick response.

Thanks
Ben