Order Number: 694182
Product Name: Skyzone Steadyview X Receiver Module (Elrs Backpack)
Brand: Skyzone
Arrived with only part of screen working. I have pictures off this. Module was working. Now intermittently the screens backlight comes on but does not render anything and module does not output a signal to goggles. In cradle or googles.
Tried cradle and goggle module bay (hdzero). More intermittent in goggles but still doesnt work in the bay sometimes. Tried firmware update.
Hi Mat,
Apologies for the delay getting back to you and sorry to see this!
I just wanted to reach out to let you know your case has been received and is processing behind the scenes this end - we’re just waiting on some information we need to proceed from the manufacturer, and anticipate we’ll have that within the next 1-2 working days. We’ll do what we can to keep the wait as short as possible for you, and as soon as we have what we need we’ll let you know.
Just to let you know, it’s possible that we may need further images or video (though in this case, I believe that will be unlikely). If that happens, we’ll let you know as soon as we’re aware so that any further wait is kept to an absolute minimum.
I do sincerely apologise for the wait with this - if you have any questions or concerns for us in the meantime, please let me know and I or one of the team will get back to you again ASAP!
Best regards,
Cameron
Unmanned Tech
Hi,
Have you heard back about this?
Thanks
Mat
Hi Mat good day,
I see we have not yet had a response from Skyzone, even though Cameron emailed them on 18th.
Will follow up on this now for you, apologies for the lengthy delay.
Regards,
David
Unmanned Tech Support
Hi, just to update you on this, are you able to power the device via 12V 5A power source and confirm if you still have the issue, as this is what Skyzone have suggested, as they think the module is not getting enough power.
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
I have powered from a 4s 1500mah lipo with the supplied cable and it does the same. I think the screen is damaged as it partly works somtimes but also some times is just gray.
Hi again Mat,
Please accept my sincere apologies for the ongoing hassle with this. Unfortunaetly, we’re not getting the responses from the manufacturer that we typically would rely upon to facilitate a hardware fault claim like this.
With that being the case, the best path forwards at this point would be to return the item to us for inspection and resolution in the form of a replacement (stock allowing) or refund. I do sincerely apologise for the wait and will do what I can to keep any further delay to an absolute minimum for you.
Please return this back to us for final inspection so that we can get this resolved for you ASAP.
You can generate a pre-paid return label here; https://www.royalmail.com/track-my-return#/details/1203
Please enter your RMA number (130877) in the optional RMA field, or include it handwritten on/in the return parcel so that we can identify your return to avoid any delays.
Please note this service works for UK customers only, If you are international, please let us know and we will provide a returns address for you ASAP and further info.
Your RMA number is valid for you and for this item only - any other items or returns we receive under this number will be automatically rejected.
Once received, we’ll get your return processed per our return terms and conditions (available on our website under “returns”) for you as soon as possible. Usually, this is within 3 working days with the exception of very busy periods, however, we will do what we can to ensure it’s processed sooner if at all possible.
If you have any questions or concerns, please do feel free to ask and I or one of the team will get back to you again ASAP!
Best regards,
Cameron
Unmanned Tech
Just to update you, An RMA (Return Merchandise Authorization) has been created for your order.
You should receive an email shortly at the address associated with your order. This email will contain:
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Your RMA number
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A link to our RMA form
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Instructions for completing the return process
Please check your inbox (and spam folder) for this email. If you don’t receive it within the next hour, please let us know here.
Remember to complete the RMA form and initiate your return within 30 days. If you have any questions, feel free to ask them in this thread
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hello, i am having the same issues, exact same problem, were you able to figure out what the isuue was??
Hi Vatzi!
Unfortunately I believe this unit was found to be defective and ended up back with the manufacturer, you may have to reach out to your retailer for further advice. Sorry I don’t have more useful advice to provide at present!
Best regards,
Cameron
Unmanned Tech