Order Number: 694970
Product Name: 694970
Brand: Team Black Sheep
The Soldering iron I purchased The tip doesn’t work keeps saying no tip which you can see that from it had no temperature through it where I put the tip from the same iron I also brought it from you. It worked and the tip doesn’t work in the other iron So I’d put it down to a faulty tip
Also, I have a faulty TBS receiver what doesn’t power up Hi, put the other TBS receiver to the drone and paired up and worked straight away
so is it possible to have these two items replaced?
The Soldering iron I purchased The tip doesn’t work keeps saying no tip which you can see that from it had no temperature through it where I put the tip from the same iron I also brought it from you. It worked and the tip doesn’t work in the other iron So I’d put it down to a faulty tip
Also, I have a faulty TBS receiver what doesn’t power up Hi, put the other TBS receiver to the drone and paired up and worked straight away
so is it possible to have these two items replaced
Hi
Sorry to hear about the issues you have had with both items on your order! To keep things organised could you kindly make a new request for the TBS receiver issue and include some images showing how its connected etc for the TBS receiver via this link please - https://zfrmz.com/3If6mqfgCSjrNmgD3W5Q
For the issue of the TS101 soldering iron tip. Could you please send me a photo showing the serial number on your soldering iron, or the soldering iron tip so I can pass this onto the manufacturer to request a replacement (or they may offer a resolution directly).
However, it seems this issue we have had a few weeks ago with another customer here, so we ended up replacing the unit for them, so I suspect this is what we will do here for you. - https://www.dronetrest.com/t/broken-soldering-iron-ts101/10561/1. However the manufacturer insists we provide them photos of the serial number/ QC warranty card for them to confirm the batch etc… before they will issue a replacement, so if you can provide these photos for us we can then get this actioned for you ASAP.
The images we need are like this:
And here is a video to show you how to get the serial number on your TS101 soldering iron:
How would you rate our customer service?
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
Hi, I am just chasing up to confirm if you have been able to get the serial number photo of the tip for me so that we can authorise a replacement to be sent out to you?
Here is the photo of the tip received from the customer for reference:
Just to update you, we are just waiting from Miniware (the product manufacturer) who should be able to get a replacement tip authorised and sent out to you. I will update you once we hear back form then (in a day or two)
Kind Regards
Alex
Unmanned Tech Support
Join our community at dronetrest.com, or on Discord.
